Shipping policy

Shipping Policy (Text Version)

Brand Name: s.Oliver Junior

Company Name: Knolle GmbH & Co.KG Gärten-Blumen-Ideen

Address: 12 Grüne Str., 27243 Harpstedt, Germany (DE)

Contact Person: Andreas Laue

Website: http://jjjhy1-ms.myshopify.com/

OVERVIEW

At s.Oliver Junior, operated by Knolle GmbH & Co.KG Gärten-Blumen-Ideen, we take utmost care in packaging and shipping your orders. We specialize in delicate baby dresses and high-quality girls' footwear, ensuring every item is safely prepared for transit and delivered directly to your doorstep.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and official public holidays in Germany) after receiving your order confirmation.

  • Once your order has been dispatched, you will receive an automated shipping confirmation email with your tracking details.

  • During peak seasonal sales, holiday periods, or promotional events, order processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

We ship locally within Germany, across the European Union, and to selected international destinations.

Shipping Zone Estimated Delivery Time Shipping Fee Free Shipping Threshold
Germany (Domestic) 2 – 4 Business Days €4.95 Free on orders over €50.00
European Union (EU) 4 – 8 Business Days €9.95 Free on orders over €100.00
Rest of the World 8 – 15 Business Days Calculated at checkout Calculated at checkout

3. Packaging & Carriers

  • Packaging: Delicate baby dresses are folded neatly in protective polybags, and girls' footwear is shipped securely in sturdy outer shipping boxes to protect the original shoe packaging.

  • Carriers: We partner with trusted courier services, including DHL, Deutsche Post, and DPD, to ensure safe and reliable delivery.

4. Order Tracking

Once your parcel is dispatched, you will receive a tracking link via email. Please allow up to 24 to 48 hours for tracking updates to register in the carrier’s system.

5. Customs, Duties & Taxes (International Orders)

For deliveries outside the European Union, shipments may be subject to local import duties, VAT, or custom taxes determined by the destination country's customs regulations.

  • Knolle GmbH & Co.KG Gärten-Blumen-Ideen is not responsible for any additional duties or import charges applied upon arrival; these remain the responsibility of the recipient.

6. Delivery Issues & Address Accuracy

  • Please ensure that your delivery address is accurate and complete during checkout. We cannot be held liable for packages delivered incorrectly due to invalid address details provided by the customer.

  • If a package is returned to our warehouse due to insufficient address details or failure to collect from a local pickup point, re-shipping fees will apply.

7. Damaged or Missing Shipments

  • If your parcel arrives damaged in transit, or if your items (dresses/shoes) show signs of damage upon arrival, please contact our support team within 48 hours of delivery.

  • Please keep all original packaging materials and boxes intact so we can process carrier claims efficiently.

8. Contact Information

For any inquiries regarding shipping status, orders, or tracking details, please contact us:

  • Company Name: Knolle GmbH & Co.KG Gärten-Blumen-Ideen

  • Contact Person: Andreas Laue

  • Address: 12 Grüne Str., 27243 Harpstedt, Germany (DE)

  • Website / Contact: http://jjjhy1-ms.myshopify.com/